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Shipping & Delivery

1. Shipping Policy

Xenomere OU arranges shipping from manufacturer facilities to our business partners' designated receiving locations. All shipments are B2B only. We do not ship to residential addresses or individual consumers.

2. Shipping Origins

Compounds shipped from GMP-certified facilities in Germany, Spain, Belgium, United Kingdom, and other EU/EEA member states.

3. Shipping Destinations

Business and institutional addresses within EU member states, EEA, Switzerland, and United Kingdom. Other destinations handled case-by-case.

4. Shipping Methods

Selected based on compound stability, regulatory classification, destination requirements, and urgency. Carriers with temperature-controlled capabilities and dangerous goods certification where required.

5. Shipping Costs

Quoted as part of each sourcing agreement based on weight, temperature control, classification, destination, and insurance.

6. Delivery Timeline

Depends on manufacturer production schedule, analytical verification, transit time, and customs clearance. Expedited shipping available.

7. Receiving and Inspection

Partners should inspect packaging, verify contents against packing list, confirm temperature indicators, store per SDS/COA, and report issues within 48 hours to support@xenomere.com.

8. Documentation

Every shipment includes COA, SDS, packing list, chain of custody record, customs documentation (non-EU), and export/import permits where required.

Xenomere OU

Estonian-registered B2B chemical sourcing company.
Registry code: 17507482
Narva mnt 5, 10117 Tallinn, Estonia
contact@xenomere.com

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