Delete Your Xenomere Account
You can delete your account and personal data at any time. Choose the method that works best for you.
Option A — In the app (recommended)
- Open Profile.
- Scroll to Danger Zone and tap Delete Account.
- Read the warning and tap Delete Account again to confirm. This cannot be undone.
- This removes your account and the personal data we are not legally required to keep.
In-app deletion is immediate for application records.
Option B — By email (no app required)
If you have already uninstalled the app or prefer not to reinstall:
- Send an email to contact@xenomere.com from the same email address you registered with.
- Use the subject line: Delete my Xenomere account
- We will match the account, delete it within 30 days (usually faster), and email you when it is done.
You do not need to reinstall the app.
What we delete
- Account record and profile
- Wearable samples we stored
- Lab results and marker values
- Body-scan photos and derived estimates
- Journal entries and dose/compound notes
- Coach chat transcripts
- Questionnaire responses (PHQ-9, GAD-7, etc.)
- Findings and analysis records
- Life events and n-of-1 experiment logs
- Protocol and workout data
- Waitlist identity (anonymised)
What we may be required to keep
- Tax invoices: Estonian accounting law may require retention for up to 7 years.
- Security logs: Limited retention for fraud prevention and legal claims.
What we cannot cancel for you
Apple or Google subscriptions keep billing until you cancel them in your store account settings:
- Apple: apps.apple.com/account/subscriptions
- Google Play: Open Play Store → tap your profile icon → Payments & subscriptions → Subscriptions
Wearable accounts (Oura, Garmin, etc.) stay yours — we only revoke our access token. We cannot delete your account with the wearable provider.
Important: Deleting the Xenomere app from your phone is not the same as deleting your account. Auto-renewing subscriptions continue until cancelled in Apple or Google settings.
Timeline
- In-app deletion: Immediate for application records.
- Email request: Within 30 days, usually faster. You will receive a confirmation email.
Questions
If you have questions about account deletion or data retention, contact us at contact@xenomere.com.