Xenomere App Support
Contact Us
We read this inbox on business days (Europe/Tallinn) and reply within two business days.
How do I delete my account?
In the app: open Profile → Account → Delete account. You will be asked to sign in again for security. Deletion is immediate for app data. Alternatively, email contact@xenomere.com from your registered address. See Delete Account for full details.
How do I cancel Premium?
iOS: Go to Settings → Apple ID → Subscriptions, or visit apps.apple.com/account/subscriptions.
Android: Open the Play Store → tap your profile icon → Payments & subscriptions → Subscriptions.
Your Premium access continues until the end of the current billing period.
I can't sign in or didn't receive an OTP code.
Check your spam/junk folder. If you still don't see the code, wait a few minutes and try again. If the problem persists, contact us at contact@xenomere.com and we'll help you regain access.
Is Xenomere medical advice?
No. Xenomere is a wellness self-tracking tool. Scores and estimates in the app are decision-support — not diagnosis. Always consult a healthcare professional for medical advice. See our Health Disclaimer.
Do you sell peptides or compounds?
No. Xenomere does not sell, supply, or broker any substances. If you log compound notes in the app, those are your personal records only.
How do I connect or disconnect a wearable?
In the app, go to Settings → Wearables. You can connect Apple Health, Health Connect, Garmin, Oura, Whoop, and other supported providers. To disconnect, use the same screen or revoke access in the wearable provider's own app. We store only the sync token — revoking on their end removes our access immediately.
How do I export my data?
In the app, go to Profile → Export. You can download your data in a structured format at any time. For additional data requests, email contact@xenomere.com.
How do I request deletion of my data?
You can delete your account directly in the app (Profile → Account → Delete) or via our Delete Account page. For privacy-specific requests, email contact@xenomere.com. See our Privacy Policy for details on what is deleted and what legal retention may apply.
Is my health data private?
Yes. We do not sell personal data and we do not use health data for advertising. Health data is processed only with your explicit consent. See our Privacy Policy for full details on data collection, processing, and your rights.
What ages can use Xenomere?
Xenomere is for users aged 18 and older. We do not knowingly collect data from anyone under 18.