Online Dispute Resolution

Information required under EU Regulation No 524/2013 on Online Dispute Resolution.

EU Online Dispute Resolution Platform

The European Commission provides an online dispute resolution (ODR) platform designed to help consumers and traders resolve disputes about online purchases out of court.

Visit EU ODR Platform →

Our Commitment

Xenomere OÜ is committed to resolving any disputes amicably and in good faith. We encourage customers to contact us directly at support@xenomere.com before initiating any formal dispute resolution procedure. We aim to respond to all inquiries within 2 business days.

National Contact Point

As an Estonian-registered company, the relevant national contact point for consumer protection is:

Estonian Consumer Protection and Technical Regulatory Authority

Website: www.ttja.ee