Terms & Conditions

Last updated: May 2026

1. General Information

Xenomere is operated by an Estonian OÜ (private limited company) registered through 1Office.ee. By accessing this website and placing an order, you agree to be bound by these Terms & Conditions.

2. Research Use Only

All products sold on this website are intended exclusively for licensed laboratory research purposes. They are not for human consumption, veterinary use, diagnostic applications, or any use outside of authorized research. By purchasing, you confirm that you are a qualified researcher or represent a licensed research institution.

3. Order Process

Orders are placed through our online store. Prices are displayed in euros (EUR) and include applicable VAT where required. We reserve the right to refuse or cancel any order at our discretion, particularly if we suspect the products may be used for non-research purposes.

4. Payment

We currently accept Bitcoin (BTC) payments via BTCPay Server. Payment must be completed in full before order processing begins. All transactions are final once confirmed on the blockchain.

5. Shipping & Delivery

We ship to EU member states and selected European countries. Delivery times vary by destination and shipping method selected at checkout. Risk of loss passes to the buyer upon shipment. Please refer to our Shipping Policy for full details.

6. Right of Withdrawal

Under EU consumer law, you have the right to withdraw from this contract within 14 days without giving any reason. However, due to the nature of research chemicals and contamination risk, opened products cannot be returned. Unopened products may be returned within 14 days at the buyer's expense. To exercise your right of withdrawal, contact us at support@xenomere.com.

7. Liability

Xenomere's liability is limited to the purchase price of the products. We are not liable for any misuse of products, indirect damages, or consequences arising from use outside of licensed research. Buyers are solely responsible for compliance with all applicable laws and regulations in their jurisdiction.

8. Governing Law

These terms are governed by the laws of the Republic of Estonia. Any disputes shall be resolved in the courts of Estonia.

9. Contact

For questions about these terms, contact us at support@xenomere.com.